PRIVACY & COOKIE POLICY

Last updated: 25 November 2024

This Privacy and Cookie Policy applies to information collected and processed via www.modeshworld.com and its associated mobile applications (collectively the "Platform") and associated Platform customer service channels. We take your privacy very seriously and therefore want you to know how your data is collected, used, shared and stored. The Platform is owned and operated by DXBeyond LLC, a limited liability company registered in Dubai, UAE with commercial license number 1245969 and its registered office at P.O. Box 45060, Dubai, UAE ("we", "us", "our" or the "Company").

By visiting the Platform or supplying information through its associated customer service channels, you are consenting to the practices described in this Privacy and Cookie Policy and the Platform Terms and Conditions. Please note that our Privacy & Cookie Policy is updated from time to time and that you will be bound by the most recent update of the policy appearing on the Platform. It is therefore your responsibility to continue to check our Privacy and Cookie Policy for updates.

INFORMATION WE MAY COLLECT
1. We collect information supplied by you via the Platform, other websites or mobile applications operated by us or any of our customer service channels including without limitation on the phone, via email, through social media or instant messaging platforms such as WhatsApp (where available). We also collect information from third parties authorized to share your information with us. We may collect some of this information even if you are not a registered user or do not place an Order. This information may include:
  1. Contact and personal details such as: name, delivery address, phone number, email address, billing and payment information, date of birth, gender, nationality and shopping preferences
  2. Platform statistical information such as: your location, the URL you use to access the Platform, browser or device type/unique fingerprint, your device’s IP address and domain type, which pages you visited, search terms you entered, items you clicked on
  3. Transactional information such as: Orders you placed, items you purchased, date and time of Order as well as Orders you decided not to complete or items you placed in your shopping cart and discarded, preferences you have indicated to us
  4. Information from third parties such as: couriers or payment providers
  5. Information you supply to us via online or offline surveys, competitions or offline registration through our partners from time to time
2. Please note that your full payment card details are captured only for the purposes of processing your transaction and are not stored, sold or rented by us. Your full payment card details are not available to our staff. All card transactions are managed by trusted, certified and legally authorized partners who are responsible for ensuring that your payment details remain secure during the payment process.
3. Where you provide the information of a third party to us, you are confirming that you have their consent to do so.

Our Platform uses first party cookies and other similar technologies which we can access when you visit our Platform in the future. We may also use third party cookies.

There are five types of cookies:

Functionality Cookies	These cookies enable you to browse the Platform and use our features such as shopping baskets
Analytics Cookies	We use these cookies to measure and analyse how our customers use the Platform. This allows us to continuously improve our Platform and your shopping experience.
Customer Preference Cookies	When browsing or shopping online, the Platform will remember your preferences (for example your user name, language or location). This makes your browsing experience simpler, easier and more personal to you.
Targeting or Advertising Cookies	These cookies are used to deliver adverts relevant to you. In addition, they limit the number of times you see an advertisement, as well as helping us measure the effectiveness of our advertising campaigns. To personalise your shopping experience, we are also using advanced technology without cookies to provide you with a safe and personal experience.
Third-Party Service Provider Cookies	We may work with third party companies whom we authorize to place third-party cookies, web beacons, or similar technologies for storing information on the Platform. These service providers help us to provide you with a better, faster, and safer experience. These service providers may use these technologies in the ways described above and in addition may help us and you to avoid fraud.

HOW WE USE INFORMATION
1. We (and/or the entities or companies listed in the “Who may we share information with” section below) may use your information including for the following purposes:
  1. For any purpose associated with the processing or fulfilment of your Order or to provide any service you request from us
  2. To verify and execute financial transactions you make through the Platform, including procuring credit checks or performing fraud detection
  3. To assist you with your customer service queries or provide information you have requested
  4. To manage your account
  5. To provide you with a personalized or improved shopping experience
  6. For analytical or statistical purposes
  7. For marketing purposes including communicating promotional information about us, our partners and our websites, through newsletters and re-marketing ads. This is subject to whether you have opted out of receiving such communications
  8. To improve our Platform
  9. To combine it with information we already hold lawfully through other sources
  10. To protect our rights, safety or the safety of others including for fraud prevention
  11. For any purpose required by law or regulation
WHO MAY WE SHARE INFORMATION WITH
1. We may share your information with any of the following:
  1. Our group companies
  2. Carefully selected third parties with whom we have a relationship and who may contact you or utilize your data only for reasons pre-agreed with us, including marketing
  3. Service providers who perform services on our behalf, such as: payment processing, information technology, Platform maintenance, surveys and market research, warehousing and logistics, couriers, advertising and marketing or any service required to process your Order
  4. Our professional services providers such as: legal, audit, financial and insurance advisers
  5. Any assignee, successor operator or prospective purchaser of the Platform or of us
  6. Any legal, regulatory, law enforcement, government or municipal bodies
CONTACTING US AND OPTING OUT
1. If you have any queries about this Privacy and Cookie Policy, you can contact us using any of the following methods: by calling us on our UAE toll free number 800-433259 or by emailing us at customercare@modeshworld.com.
2. You may also request rectification of any incorrect data displayed in your online account by contacting us or in certain cases, you may be able to directly amend certain information online.